MMP - Call Center
Call center support for your customers can make a large difference in their overall satisfaction. It is critical that customers are serviced quickly and efficiently.
Our Call Center Module provides powerful tools to help you manage your call center and track your performance so that you can continuously improve your services.
We offer the following features:
- Call prioritization
- Call monitoring & recording
- Warm client launching (voice & data)
- Agent management with multi-dimensional skills-based routing
- Configurable agent allocation & load balancing
- Integrated with any/all other applications
- Warm transfers (voice & data)
- Wait time calculation & feedback
- Internationalized (Multi-lingual)
- Standard & Ad-hoc Reporting
Apposit has provided a robust and flexible platform that enabled ECX to respond more quickly to changes in our business environment, ensure efficient service integration, and build on a stable market data delivery platform for future growth. The state of the art SMS and IVR data distribution solutions will have a significant impact in bringing transparency, and efficiency to the market.